# PianoPlanner vs Gazelle

Two platforms for piano technicians — which fits your workflow? We compare honestly, including where Gazelle is better.

### ● PianoPlanner

🇳🇱 Netherlands · Made by a piano tuner

- Automatic route clustering with Smart Suggestions
- Google + Microsoft + Apple calendar sync (two-way)
- Online booking links for customers
- Secure servers — privacy compliant
- 4 languages: NL, EN, DE, FR

### ● Gazelle

🇺🇸 USA · Founded in 2015

- Native iOS & Android apps
- Invoicing with QuickBooks integration
- Condition Reports (PDF piano reports)
- Large established customer base in the US
- Multiple languages available

## Full comparison

Feature by feature, side by side

| Feature | PianoPlanner | Gazelle |
| --- | --- | --- |
| 📅 Planning & Routing |
| Route optimization | ✅ Smart Suggestions — AI automatically picks the best time slot based on travel time + existing appointments | Manual scheduling with map view + routing algorithm (proximity or along route) |
| Service area | ✅ Dynamic based on travel time (minutes). Automatic clustering. | Draw polygons on map. Multiple zones per technician possible. |
| Traffic predictions | ✅ Expected traffic in travel time calculations (rush hour corrections) | ✅ Estimated traffic conditions in travel time calculations |
| Travel mode | Driving | ✅ Driving, bicycle, walking, transit |
| Open day policy | ✅ Automatic (anchorDayBonus) | ✅ Manually configurable |
| Route Filling | ✅ Find customers near existing appointments who are due for tuning. Send invitations. | — |
| Customer Database Analysis | ✅ Scan your entire customer database, calculate distances between all customer pairs, show statistics (median, percentiles) and receive an optimal travel time recommendation — apply with one click | — |
| Theater mode | ✅ Separate hours for theaters & concert halls | — |
| Conflict detection | ✅ Checks all calendars + database | ✅ Internal calendar |
| 📆 Calendar & Sync |
| Google Calendar | ✅ Two-way sync (real-time) | One-way sync |
| Microsoft 365 / Outlook | ✅ Two-way sync | — |
| Apple Calendar | ✅ iCal feed | — |
| 🌐 Online Booking |
| Public booking link | ✅ pianoplanner.com/book/your-name | — |
| Personal customer link | ✅ Each customer gets their own link with prefilled data + appointment history | ✅ Private booking link per customer |
| Confirmation | ✅ Instantly confirmed — customer knows right away | Approve/decline workflow — approval required |
| Reschedule online | ✅ Customer can reschedule via link in email | ✅ Customer can reschedule via link |
| Smart Suggestions | ✅ 3 strategies: route, gap-filler, proximity | — |
| Travel distance filter | ✅ "Too far" message for customers outside service area | ✅ Message for customers outside service area |
| 🎹 Pianos & Customers |
| Piano database | ✅ Make, model, serial, year, condition, location + pitch | ✅ Comparable + condition reports |
| Condition Reports | — | ✅ Detailed PDF reports per piano |
| Service interval reminders | ✅ | ✅ |
| Multiple pianos per customer | ✅ | ✅ |
| Photos per piano | ✅ Up to 5 photos per piano — optimized with thumbnails. Upload directly from piano card. | ✅ Photos with piano + condition reports |
| Workshop project planner | ✅ Projects, tasks, hour estimates, progress tracking | — |
| 💰 Billing |
| Invoicing | ✅ Included | Paid add-on |
| Accounting integration | ✅ QuickBooks, Xero, Moneybird, Jortt, Exact Online | QuickBooks / Xero |
| Mileage tracking | ✅ Integrated mileage accounting — automatically calculated per appointment based on route | — |
| ⚙️ Technical |
| Platform | PWA (installable from browser) | Native iOS & Android apps |
| Offline access | ✅ Via PWA | ✅ Via native app |
| Languages | ✅ NL, EN, DE, FR | EN + multiple languages |
| Privacy & data | ✅ Secure servers · privacy compliant | US servers |
| Custom email domain | ✅ Custom SMTP + editable templates | — |
| Email templates (4 languages) | ✅ | — |
| 💳 Pricing |
| Free version | ✅ Permanent — up to 25 customers | 30-day trial |
| Starting price | From $27/month (unlimited) | $67/mo (250 pianos) · $89 (350) · $115 (500) — base plan only |
| Limits | ✅ Unlimited customers & pianos | Pay per 50 pianos + extra for reminders, invoicing, SMS |
| 👥 Teams |
| Teams version | ✅ Multiple tuners per company · shared calendar · Smart Pick automatically selects the best tuner · individual start address & work hours per technician · iCal per tuner · customers book with the company · $54/month (up to 5 tuners) | — |

### 🤝 Honestly: where Gazelle is stronger

- **Condition Reports** — Send customers detailed PDF reports about their piano's condition. PianoPlanner doesn't have this (yet).
- **Native apps** — Gazelle's iOS/Android apps may feel smoother than a PWA, especially on older devices.
- **US market presence** — Gazelle has been active longer and has a large network in North America.

## The fundamental difference

Why tuners switch to PianoPlanner

🧠

#### Automatically smart scheduling

Smart Suggestions analyzes your existing schedule, calculates travel times, and automatically suggests the most efficient time slots. No postal code areas to manage — the system clusters on its own.

🔄

#### Triple calendar sync

As the only piano platform, PianoPlanner syncs two-way with Google Calendar, Microsoft 365, and Apple Calendar. You only need to maintain one calendar.

🔗

#### Customers book themselves

Each customer gets a personal booking link. They see their own pianos, previous appointments, and can pick a new time slot directly — no calling or emailing needed.

🇪🇺

#### Privacy first

All data is encrypted and stored on secure servers. Fully privacy compliant. Independent company — your data is never shared with third parties. Ideal for technicians who take privacy seriously.

## Pricing comparison

What do you pay per month?

#### PianoPlanner

$0 – $98

per month

- Starter: free (up to 25 customers)
- Start: $27/month — unlimited
- Pro: $43/month — with calendar sync + invoicing
- No limit on pianos or customers
- 1 month free trial

#### Gazelle

$67 – $115+

per month (250–500 pianos, base plan only)

- 30-day free trial
- 250 pianos = $67/mo · 350 = $89 · 500 = $115
- Price per 50 active pianos — scales up fast
- Reminders, invoicing, SMS cost extra
- QuickBooks integration (add-on)

## Switching? Takes just 5 minutes.

Export your customers, pianos and appointments from Gazelle as CSV. Upload to PianoPlanner — done.

📤

1. Export from Gazelle

→

📥

2. Upload to PianoPlanner

→

✅

3. Done!

## Ready to plan smarter?

Try PianoPlanner free for one month. No credit card needed. Import your Gazelle data and experience the difference.

[Try free →](/content/login.html#register/index.html) From $27/month · No commitment · Privacy compliant