# Terms and Conditions

Terms of use for PianoPlanner

In short

You remain the owner of your data. You can cancel anytime — you keep access until the end of the billing period. After cancellation, you have 30 days to export your data. Dutch law applies.

Versie: 3.0

## 1. Identity of the Entrepreneur

PianoPlanner is a service of Edward Meijer, operating under the name Edan Creative (also trading as Edward Meijer Piano & Grand Piano Maintenance). Located in Tilburg, The Netherlands. Chamber of Commerce: 18073263.

**KvK-nummer:** 18073263

**BTW-identificatienummer:** NL001779376B98

**Handelsnamen:** Edan Creative, Edward Meijer Piano- & Vleugelonderhoud.

By creating an account or using PianoPlanner, you agree to these terms and conditions.

## 2. Description of the Service

PianoPlanner is an online planning and customer management service (SaaS) for piano technicians, available via a web browser and as a Progressive Web App (PWA). The service includes calendar, customer management, instrument registration, invoicing and optional two-way synchronization with external calendar services.

## 3. Intellectual Property

**3.1. Ownership:** The PianoPlanner service, including source code, design, algorithms, graphic elements and all content, is the exclusive intellectual property of Edward Meijer.

**3.2. Trademark:** The name "PianoPlanner" and associated logos are protected trademarks (applied for/registered at BOIP). Use of these marks without prior written consent is prohibited.

**3.3. License:** Users receive a non-exclusive, non-transferable right to use the software for the duration of their subscription. Copying, decompiling or selling the software to third parties is prohibited.

## 4. Use of the Service and PWA

**4.1. Account:** The user is responsible for keeping login credentials confidential and for all activities under their account.

**4.2. Synchronization:** PianoPlanner uses technology for two-way synchronization between devices and external calendar services. The user is responsible for correct browser settings and internet connection to enable this synchronization.

**4.3. Acceptable Use:** It is prohibited to use the service for illegal purposes or in a way that compromises system integrity.

## 5. Subscriptions and Payment

**5.1. Pricing:** Current prices for the various plans (Solo, Pro, Business) are listed on the website.

**5.2. Payment:** Payments are processed via Mollie. Subscriptions are automatically renewed unless cancelled before the end of the billing period.

**5.3. Cancellation:** After cancellation, the user retains access to data until the end of the paid period.

## 6. Data and Privacy

**6.1. Data Ownership:** The user remains the owner of all entered customer and instrument data.

**6.2. Processing:** We process personal data in accordance with our Privacy Policy and the GDPR.

**6.3. Export:** After termination of the service, the user has 30 days to export data, after which it may be permanently deleted.

## 7. Limitation of Liability

**7.1. Availability:** We strive for high availability but do not guarantee 100% uptime.

**7.2. External Services:** We are not liable for disruptions or changes in linked external services (Google, Apple, Microsoft).

**7.3. Data Loss:** Although we make daily backups, we accept no liability for data loss beyond our direct fault.

**7.4. Maximum Liability:** Our total liability is limited to the amount the user has paid in the 12 months preceding the damage event.

## 8. Maintenance and Backup

**8.1. Maintenance:** We may temporarily interrupt the service for necessary maintenance.

**8.2. Backup:** Although we make daily backups, we advise users to regularly create their own exports of critical business data.

## 9. Changes and Applicable Law

**9.1. Changes:** We may modify these terms. Major changes will be communicated at least 30 days in advance.

**9.2. Law:** These terms are exclusively governed by Dutch law.

**9.3. Disputes:** Any disputes shall be submitted to the competent court in Breda.

Last updated: February 23, 2026